Refund policy

Return, Replacement & Refund Policy

At Infomate Data Systems, we are committed to delivering products that meet the highest standards of quality, durability, and performance. Every product is carefully manufactured, inspected, and securely packed before dispatch to ensure it reaches you in excellent condition.

As our products are designed for professional, commercial, and industrial use, we do not accept returns or offer refunds once an order has been delivered. However, if you receive a product with a manufacturing defect or damage caused during transit, we will gladly provide a replacement in accordance with the policy below.

Quality Assurance

Quality is at the heart of everything we do.

Before dispatch, every order undergoes a thorough quality inspection to verify its functionality, finish, dimensions, and packaging. Our quality control team ensures that each product meets Infomate's manufacturing standards before it leaves our facility.

While every precaution is taken to ensure safe delivery, unforeseen transit-related damage may occasionally occur. In such cases, we are committed to resolving the issue promptly through our replacement policy.

Replacement Eligibility

A replacement will be provided only under the following circumstances:

  • Product received with a manufacturing defect.
  • Product damaged during transit.
  • Incorrect product received.
  • Missing item(s) in the shipment.

Please note that returns, exchanges based on preference, or refunds are not available under any other circumstances.

Unboxing Video Requirement

To ensure a fair and transparent claim process, an uninterrupted unboxing video is mandatory for all replacement requests.

The video must clearly show:

  • The sealed package as received.
  • The complete unboxing process without any cuts or edits.
  • The shipping label on the package.
  • The product and the defect or damage, if any.

Replacement requests submitted without a valid unboxing video may not be accepted.

How to Request a Replacement

If you receive a damaged, defective, incorrect, or incomplete order, please notify us within 48 hours of delivery.

Please email the following details to sales@infomate.co.in:

  • Order Number
  • Your Name
  • Contact Number
  • Clear photographs of the product showing the issue
  • Unboxing video
  • Brief description of the problem

Our support team will review your request and respond at the earliest.

Quality Assessment

Once your request is received, our Quality Assurance team will carefully review the submitted photographs and unboxing video.

If further inspection is required, we may request you to send the product to our facility for evaluation.

Upon successful verification of the claim, a replacement product will be arranged and dispatched at the earliest.

Processing Time

Replacement requests are generally reviewed within 1–2 business days after receiving all the required information.

Once approved, the replacement product will be dispatched according to our standard shipping timelines.

Exclusions

The following situations are not covered under this policy:

  • Damage caused due to improper installation, incorrect mounting, mishandling, misuse, unauthorized modifications, negligence, or normal wear and tear.
  • Products that have been altered, repaired, or modified by anyone other than Infomate or an authorized representative.
  • Claims reported after 48 hours from the date of delivery.
  • Replacement requests where a valid unboxing video or sufficient supporting evidence is not provided.
  • Products manufactured or customized specifically for customer requirements, including custom sizes, colours, branding, logos, or special configurations, are not eligible for return, replacement (unless affected by a manufacturing defect), or cancellation after production has commenced.

Infomate reserves the right to approve or reject any replacement request after completing its quality assessment.

No Return & No Refund Policy

Please note that:

  • We do not accept returns after products have been delivered.
  • We do not provide refunds for delivered orders.
  • Eligible claims will be resolved through replacement of the affected product only.
  • Replacement products are not eligible for return or refund.

Order Cancellation

Orders may be cancelled only before they have been dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled.

For standard products, cancellation requests received before dispatch will be processed accordingly.

For customized or made-to-order products, cancellation requests cannot be accepted once production has commenced.

Need Assistance?

If you have any questions regarding this policy or require assistance with your order, please contact us.

Infomate Data Systems

Email: sales@infomate.co.in

Phone: +91 88289 29394