Shipping policy

Shipping and Delivery Policy

At Infomate Data Systems, we are committed to ensuring that every order is carefully packed and delivered safely to our customers across India. We work with reliable logistics partners to ensure timely and secure delivery of our products.

Please read our Shipping Policy carefully before placing your order.

Shipping Coverage

We currently deliver products across India.

Delivery availability depends on the serviceability of your location and PIN code. If your location is not serviceable by our courier partners, our team will contact you to discuss alternative delivery arrangements, wherever possible.

Please Note: A single order cannot be shipped to multiple delivery addresses. If you wish to ship products to different locations, kindly place separate orders for each delivery address.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

For selected products or promotional offers, free shipping may be available. Any applicable shipping charges will be clearly mentioned during the checkout process.

Order Processing

Orders are processed only after successful order confirmation and payment verification (where applicable).

Standard orders are generally dispatched within 1–3 business days, subject to product availability.

Customized or made-to-order products may require additional production time. Our team will communicate the expected dispatch schedule for such orders separately.

Orders are processed only on business days (Monday to Saturday, excluding public holidays).

Delivery Timeline

Estimated delivery timelines after dispatch are as follows:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

These timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, government restrictions, or other circumstances beyond our control.

Courier Partners

To ensure safe and reliable delivery, we work with reputed logistics partners, including:

  • Blue Dart
  • Delhivery
  • DTDC
  • Xpressbees
  • Ecom Express

Depending on your location and shipment size, we may use other trusted logistics providers whenever required.

Quality Assurance & Secure Packaging

Every order dispatched by Infomate undergoes a comprehensive Quality Assurance (QA) inspection before leaving our facility.

Our quality control team carefully verifies the product's functionality, finish, dimensions, and overall quality to ensure it meets our manufacturing standards.

Once approved, the products are securely packed using suitable protective packaging materials to minimize the risk of damage during transportation.

Our commitment to quality ensures that every shipment is dispatched only after successfully completing our internal quality inspection and packaging verification.

Shipment Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email and/or SMS containing your tracking details.

You can use the tracking information to monitor the status of your shipment until delivery.

Delivery Verification

For certain high-value shipments, our logistics partners may request a government-issued photo identification at the time of delivery to ensure secure handover.

The recipient may be required to present any valid government-issued photo ID, such as:

  • Aadhaar Card
  • PAN Card
  • Driving Licence
  • Passport
  • Voter ID

This verification helps ensure that the shipment is delivered to the correct recipient.

Damaged or Tampered Packages

If you notice that the package appears damaged, tampered with, or improperly sealed at the time of delivery, we strongly recommend that you do not accept the shipment.

Please immediately:

  • Inform the delivery personnel.
  • Take clear photographs of the package.
  • Contact our customer support team.

If the shipment is accepted despite visible external damage, it may affect the replacement claim process.

Inspection Upon Delivery

We recommend inspecting your order immediately after delivery.

In the unlikely event of:

  • Transit damage
  • Manufacturing defects
  • Incorrect product received
  • Missing item(s)

please notify us within 48 hours of delivery along with:

  • Order Number
  • Clear photographs of the product
  • An uninterrupted unboxing video
  • Brief description of the issue

Replacement requests will be handled in accordance with our Return, Replacement & Refund Policy.

Bulk & Commercial Shipments

For large-volume, corporate, institutional, or customized orders, shipments may be dispatched in multiple consignments depending on product availability, packaging requirements, production schedules, or transportation constraints.

Where applicable, our team will inform you in advance regarding partial shipments and provide the relevant tracking details for each consignment.

Delivery Delays

While we make every effort to dispatch and deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Natural calamities
  • Extreme weather conditions
  • Public holidays
  • Government restrictions
  • Transport disruptions
  • Courier operational delays

Infomate Data Systems shall not be held responsible for delays caused by third-party logistics providers after the shipment has been dispatched.

Contact Us

For any questions regarding shipping, delivery, or order tracking, please contact us:

Infomate Data Systems

📧 Email: sales@infomate.co.in

📞 Phone: +91 88289 29394

🌐 Website: www.infomatedata.com