Terms of service

Terms & Conditions

Welcome to Infomate Data Systems. These Terms & Conditions ("Terms") govern your access to and use of www.infomatedata.com ("Website"). By accessing, browsing, or placing an order through this Website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please refrain from using our Website.

1. About Infomate

Infomate Data Systems is engaged in the design, manufacture, and supply of professional document display systems, workplace communication products, and related accessories for commercial, industrial, institutional, and corporate applications.

2. Acceptance of Terms

By accessing this Website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return, Replacement & Refund Policy.

3. Use of the Website

You agree to use this Website only for lawful purposes and in accordance with applicable laws and regulations.

You shall not:

  • Use the Website for any fraudulent or unlawful activity.
  • Attempt to gain unauthorized access to our systems or servers.
  • Copy, reproduce, modify, distribute, or exploit any Website content without prior written permission.
  • Interfere with the security or proper functioning of the Website.

4. Product Information

We strive to ensure that all product descriptions, specifications, dimensions, photographs, and pricing displayed on our Website are accurate.

However:

  • Product colours may vary slightly depending on your screen or device.
  • Minor variations in finish or appearance may occur due to manufacturing processes.
  • Product specifications may change without prior notice as part of continuous product improvement.

Images are provided for illustrative purposes and may include accessories or display items not supplied with the product unless specifically mentioned.

5. Pricing & Payments

  • All prices displayed on the Website are in Indian Rupees (INR).
  • Prices are inclusive or exclusive of applicable taxes as indicated on the product page.
  • Shipping charges, if applicable, will be calculated during checkout.
  • We reserve the right to modify product prices without prior notice.
  • Orders will be processed only after successful payment confirmation unless Cash on Delivery (COD) is available and selected.

6. Order Acceptance

Submission of an order does not constitute acceptance.

Infomate reserves the right to accept, reject, or cancel any order for reasons including, but not limited to:

  • Product unavailability
  • Pricing or technical errors
  • Payment authorization failure
  • Suspected fraudulent transactions
  • Incorrect customer information
  • Bulk orders requiring additional verification

In such cases, any eligible payment received will be refunded through the original payment method where applicable.

7. Shipping & Delivery

Orders are processed and shipped in accordance with our Shipping Policy.

Estimated delivery timelines are provided for reference only and may vary depending on location, courier services, public holidays, natural events, or circumstances beyond our control.

Infomate shall not be held responsible for delays caused by third-party logistics providers after dispatch.

8. Returns, Replacement & Refunds

Our Return, Replacement & Refund Policy forms an integral part of these Terms.

In summary:

  • We do not accept product returns after delivery.
  • We do not provide refunds for delivered products.
  • Eligible claims involving manufacturing defects, transit damage, incorrect products, or missing items will be resolved through replacement only, subject to verification.
  • An uninterrupted unboxing video is mandatory for all replacement claims.

Please refer to our Return, Replacement & Refund Policy for complete details.

9. Bulk & Customized Orders

Products manufactured or customized specifically for customer requirements, including custom sizes, colours, branding, logos, or special configurations, are produced exclusively for that order.

Accordingly:

  • Such orders cannot be cancelled once production has commenced.
  • Customized products are not eligible for return or replacement unless affected by a verified manufacturing defect.
  • Advance payments made towards customized orders may be non-refundable once production has started.

10. Quality Assurance

Every product undergoes a comprehensive quality inspection before dispatch to ensure compliance with our manufacturing standards.

While every effort is made to deliver products in perfect condition, customers are requested to inspect the shipment immediately upon delivery and report any issues within 48 hours.

11. Intellectual Property

All content available on this Website, including but not limited to:

  • Product designs
  • Images
  • Catalogues
  • Graphics
  • Logos
  • Text
  • Videos
  • Product descriptions
  • Technical documents

is the exclusive property of Infomate Data Systems and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, published, or used for commercial purposes without prior written consent.

12. Limitation of Liability

To the maximum extent permitted by law, Infomate Data Systems shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our Website or products.

Our total liability, if any, shall not exceed the purchase value of the product concerned.

13. Website Availability

We make every effort to keep our Website operational and accurate.

However, we do not guarantee uninterrupted access and reserve the right to modify, suspend, or discontinue any part of the Website without prior notice.

14. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how your personal information is collected, used, stored, and protected.

15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this Website or transactions with Infomate Data Systems shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.

16. Changes to These Terms

Infomate reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.

Updated Terms shall become effective immediately upon publication on this Website.

We encourage customers to review this page periodically.

17. Contact Us

If you have any questions regarding these Terms & Conditions or require further assistance, please contact us.

Infomate Data Systems

📧 Email: sales@infomate.co.in

📞 Phone: +91 88289 29394

🌐 Website: www.infomatedata.com